Payment and Refund Policy

Last updated on 26 October 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through theatry for access to our professional resource dedicated to studio production in motion. The resource covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. It governs purchases of digital courses, subscription access, downloadable materials, and related professional training services offered to customers in the United Kingdom. The policy does not extend to third-party products or services linked from our site, nor does it cover physical goods shipped outside digital delivery. All users must review this policy before completing any purchase, as it forms part of the contractual terms governing your engagement with our offerings.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on our platform are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for premium add-ons, extended subscription periods, or customised training modules requested beyond standard offerings. Taxes are calculated based on the billing address provided at checkout and comply with UK tax legislation. Customers are responsible for any currency conversion fees imposed by their payment provider. Price adjustments may occur due to changes in tax rates or operational costs, but existing subscribers receive advance notice of any increases affecting renewal terms.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for UK-based customers. Payment authorisation occurs in real time through secure third-party processors compliant with PCI DSS standards. All transactions utilise encryption to protect card details and personal financial information. Authorisation confirms sufficient funds and validates the payment instrument before order processing begins. theatry does not store complete payment card information on its servers. Suspected irregularities during authorisation may lead to temporary holds or requests for additional verification to ensure transaction integrity.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, an order confirmation email is sent detailing the purchased resource access, start date, and applicable terms. A binding contract forms when we issue this confirmation and provide access credentials or download links. Until confirmation, no obligation exists on either party. Bookings for live workshop components within the resource are confirmed separately via calendar invitation once payment clears. Customers should retain confirmation records for reference during any future enquiries regarding their subscription or course access.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK customers purchasing digital content benefit from a 14-day cooling-off period starting from the date of contract formation. Cancellation within this window allows a full refund provided no substantial access to the material has occurred. Once streaming or download begins, the right to cancel may be lost if the customer has expressly consented to immediate performance. Subscriptions renew automatically unless cancelled at least 48 hours before the renewal date. Cancellations must be submitted in writing through the contact form on our Contacts page.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital content accessed within the initial 14-day period or in cases of technical failure preventing access. Exclusions apply to partially consumed courses, promotional bundles, or services where custom content has been prepared. Non-refundable items include completed live sessions, archived recordings after viewing, and any materials marked as final sale. Eligibility requires demonstration that the resource failed to meet advertised specifications or that access was never granted due to platform issues attributable to theatry.

The Step-by-Step Procedure and Information Required to Request a Refund

To initiate a refund request, customers must complete the contact form available on the Contacts page, supplying their order number, registered email address, purchase date, and a clear description of the reason for the request. Supporting evidence such as screenshots of access errors may be requested. Requests should be submitted within the applicable time limits. Incomplete submissions will be returned for additional details, extending the review timeline. All requests receive an acknowledgement within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Our team examines each request against the stated eligibility criteria, reviewing account activity logs and technical records. Decisions are communicated via email within ten working days of receiving complete information. Approved refunds proceed to processing, while rejections include an explanation and information on alternative remedies such as account credit. Customers may appeal a rejection once by providing further clarification within seven days of notification.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds return to the original payment method used at purchase. Credit or debit card refunds typically appear within five to ten working days, while PayPal refunds process within three working days. Bank transfers may require up to fourteen days depending on the recipient institution. Processing begins only after approval and does not include the initial review period. Customers experiencing delays beyond these windows should contact info@nfts.co.uk for status updates.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital content refunds are restricted once access commences, in line with UK consumer law exceptions. Subscriptions may be paused rather than refunded mid-term, converting unused periods into account credit. Promotional offers carry the same cancellation rights as standard purchases unless explicitly stated otherwise at the time of sale. Live service components within the resource follow separate scheduling policies and may incur partial charges for cancellations made after confirmation.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments trigger automated retry attempts over 48 hours before the order is cancelled. Duplicate charges detected by our system result in immediate reversal without customer action. Chargeback requests are investigated thoroughly; valid claims receive refunds while fraudulent or abusive attempts may lead to account suspension. Suspected fraud prompts enhanced verification and potential reporting to relevant UK authorities under applicable financial regulations.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside rights granted by the Consumer Rights Act 2015, UK GDPR, and the Consumer Contracts Regulations. Nothing herein diminishes statutory entitlements to remedies for faulty digital content or services not provided with reasonable care and skill. Customers retain the right to pursue claims through the courts or alternative dispute resolution schemes if internal processes prove unsatisfactory. These protections remain enforceable regardless of any contractual wording.

Contact Route, Policy Changes, and Last-Updated Date

Enquiries regarding this policy should be directed via the contact form on our Contacts page or by emailing info@nfts.co.uk. We may update the policy periodically to reflect legislative changes or service modifications, with the revised version posted on this page. Continued use after updates constitutes acceptance of the new terms. The current version is dated 26 October 2026. For postal correspondence, please use Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom.